2.14 Statutory Right of Withdrawal

You have the right to cancel your order within (30) days without giving any reason. The cancellation period of (30) days begins on the date on which you or a third party other than the shipping service provider nominated by you have/taken possession of the products or, if your order consists of several products delivered separately, on the Date of delivery of the last product(s) of your order (hereinafter “cooling off period”). In order to comply with the cancellation period, you must notify us before the end of the period that you are exercising your right of cancellation. You must then return your products immediately, but no later than (30) days after the date on which you notified us of your withdrawal. send back or return in appropriate packaging in accordance with the provisions of the Returns and Cancellations Policy. This deadline is met if you return the products before the end of the deadline. If you withdraw from a Purchase Contract during the cooling off period in accordance with our Returns and Withdrawal Policy and this Article 2.14, we will reimburse you for any payments already made by you no later than (30) days from the date on which we received your notice of withdrawal including shipping costs (provided the returned standard product(s) constitute(s) the entire order, and excluding additional costs caused by you, if available, have chosen a different shipping method than the cheapest standard shipping offered by us). For this refund, we will use the same payment method that you used for the original transaction, unless we agree another method with you; you will not incur any fees for refunds. We are entitled to withhold reimbursement until we have received the returned products or until you have submitted proof of the returned products, whichever occurs first. You only have to pay for any loss in value of the products if this loss in value is due to improper handling on your part, but the type, features and functionality of the products have been retained. Withdrawal restrictions You have no right of withdrawal, SAMPLE CANCELLATION FORM: (If you want to revoke your order, please fill out this form and send it back.) I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service () Ordered on ()/received on () Name of consumer(s) Address of consumer(s) Signature of consumer(s) Date — (*) Delete where not applicable ( only in the case of notification on paper) In order to comply with this cancellation period, it is sufficient to send the cancellation on time. To : Naviconnects, ID 132807 Outer Weberstr. 57 02763 Zittau, GERMANY E-mail: hilfe@naviconnects.de We assume costs for returns. But if you have ordered the wrong goods, we have to charge an additional handling fee of 2.40 euros.

2.15 THE CONDITIONS AND THE TIME LIMITS

Note that you must send the goods back to us at our address without undue delay and in any case no later than 14 days after the day on which you cancel your order. To meet the deadline, it is sufficient to send the goods before the 14-day period has expired. You must bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned. Goods that are not suitable for parcel shipping will be picked up by you. You only have to pay compensation for deterioration of the goods then.

2.16 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not exist or expires in the case of contracts relating to: Products that are not suitable for return for reasons of health protection or hygiene and the seal of which was removed after delivery or due to their nature were inseparably mixed with other products after delivery. Audio or video recordings or computer software in sealed packaging if unsealed after delivery. Products made to customer specifications or specially tailored to personal needs, including but not limited to personalized Amazon Handmade items. the delivery of digital content (including apps, digital software, e-books, MP3, etc.) that is not delivered on a tangible medium (e.g. a CD or DVD), if you have expressly accepted this prior to the execution of your order and at the same time confirmed that we were able to start delivering the content and that once delivery had started you could no longer cancel it. Products that can spoil quickly or whose use-by date is quickly exceeded. Services if the supplier has rendered them in full. Newspapers, magazines or illustrated publications, except in the case of subscription contracts. Alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can be delivered after 30 days and the current value of which depends on market fluctuations over which the seller has no control. that we were able to begin delivery of the Content and that you could not cancel it once delivery had begun. Products that can spoil quickly or whose use-by date is quickly exceeded. Services if the supplier has rendered them in full. Newspapers, magazines or illustrated publications, except in the case of subscription contracts. Alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can be delivered after 30 days and the current value of which depends on market fluctuations over which the seller has no control. that we were able to begin delivery of the Content and that you could not cancel it once delivery had begun. Products that can spoil quickly or whose use-by date is quickly exceeded. Services if the supplier has rendered them in full. Newspapers, magazines or illustrated publications, except in the case of subscription contracts. Alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can be delivered after 30 days and the current value of which depends on market fluctuations over which the seller has no control. Newspapers, magazines or illustrated publications, except in the case of subscription contracts. Alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can be delivered after 30 days and the current value of which depends on market fluctuations over which the seller has no control. Newspapers, magazines or illustrated publications, except in the case of subscription contracts. Alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which can be delivered after 30 days and the current value of which depends on market fluctuations over which the seller has no control.

2.17 EXCHANGE POLICY

At our sole option, you may exchange your product (“Original Product”) for another product (“New Product”) under certain conditions. The condition for an exchange is always stock availability. The original product must be returned in accordance with our returns policy as set out in Article 2.14. If you do not return the original product in accordance with our returns policy, we may not refund you (in full) or we may charge you the price of the new product. The price of the new product will be the price of the original product, even if the price and/or applicable taxes have changed in the meantime.

2.18 DAMAGED OR DEFECTIVE PRODUCTS (DEFECTS)

Quality is Navi-Connect’s top priority. All of our products are tested under real-life conditions to ensure they are fully fit for the purposes for which they are intended. It is extremely rare for our products to be damaged or faulty. We undertake to provide a full refund for defective products. If the defect is due to something other than the quality of the material or the manufacturing process, we will return the original product to you. We will not provide refunds for products that: ▪  have been damaged through abuse or neglect (e.g., exposure to chemicals, corrosive, open flame, excessive heat, sharp objects, etc.); and/or ▪   has been damaged by misuse or activities that do not correspond to the intended purpose Please note that the lifespan of all products depends on the individual use of the products, the conditions of use and the individual wearing behavior of the user. Products damaged as a result of normal wear and tear or exceeding the reasonable product lifespan are not eligible for replacement. Our customer service will be happy to help you. Contact us via hilfe@naviconnects.de